In Concertcare

HEALTH CENTER CONTROLLED NETWORK - INCONCERTCARE, INC. (INCC) HAS SERVED AS A HEALTH CENTER CONTROLLED NETWORK (GRANT NUMBER H2QCS25639) FOR 11 FEDERALLY QUALIFIED HEALTH CENTERS (FQHCS) IN IOWA AND NEBRASKA SINCE 1997. BUILDING ON ITS MISSION DRIVEN SUCCESS, INCC ADDED TWO FQHCS IN 2018, TO TOTAL 13 MEMBERS. IN 2020, INCC MEMBERS PROVIDED CARE TO 231,001 PATIENTS AT 66 SERVICE DELIVERY SITES. THIS FUNDING OPPORTUNITY ALIGNS WITH THE FOLLOWING NEEDS OF INCC PARTICIPATING COMMUNITY HEALTH CENTERS: IMPROVING CLINICAL QUALITY INCC’S VISION STATEMENT IS ‘HEALTH EQUITY FOR ALL’ AND OUR NETWORK STRIVES TO ENSURE THAT ALL OUR PARTICIPATING HEALTH CENTERS ARE ABLE TO LEVERAGE HEALTH IT AND DATA TO DELIVER HIGH QUALITY, CULTURALLY COMPETENT, EQUITABLE AND COMPREHENSIVE PRIMARY CARE TO ALL THE PATIENTS THAT WALK THROUGH THE DOORS OF OUR HEALTH CENTERS. MEMBER HEALTH CENTERS CONTINUE TO EXPAND VALUE-BASED CARE ACTIVITIES IN RESPONSE TO MARKET CHANGES. INCC’S ANALYTICS SOLUTION INCLUDES BUSINESS INTELLIGENCE, POPULATION HEALTH MANAGEMENT, AND DATA VISUALIZATION TOOLS. INCC WILL SUPPLY CARE GAP INFORMATION FOR PREVENTIVE SERVICES AND SCREENINGS, AS WELL AS CARE COORDINATION SERVICES FOR HIGH-RISK PATIENTS, LEVERAGING THE CARE COORDINATORS FROM OUR INTEGRATED PRIMARY CARE NETWORK, IOWAHEALTH+. IN PARTNERSHIP WITH IOWAHEALTH+ AND THE IOWA PRIMARY CARE ASSOCIATION, THIS FUNDING WILL ENABLE OUR TRANSFORMATION COLLABORATIVE TO FEED MEANINGFUL HEALTHCARE DATA TO HEALTH CENTER CARE TEAMS TO SUPPORT EVIDENCE-BASED PRACTICES. INCC SUPPORT CLINICAL QUALITY IMPROVEMENTS TO MEET STRATEGIC, VALUE-BASED, AND OTHER CLINICAL QUALITY IMPROVEMENT GOALS, INCLUDING IMPLEMENTATION OF TELEHEALTH, DIGITAL HEALTH TOOLS, AND REMOTE PATIENT. USING THE PRAPARE TOOLKIT, SOCIAL DETERMINANTS DATA WILL BE COLLECTED AND ANALYZED TO PROVIDE ACTIONABLE DATA TO SUPPORT INTERVENTIONS AND ENABLING SERVICES FOR PATIENTS WITH IDENTIFIED RISK FACTORS. INCC WILL ALSO ASSIST HEALTH CENTERS WITH CONNECTING TO PARTNERS TO SHARE DATA, REDUCING DUPLICATION OF SERVICES. IMPROVING PATIENT CENTERED CARE INCC’S MISSION IS TO ENHANCE COMMUNITY HEALTH CENTER’S CAPACITY TO CARE. LISTENING SESSION AND NEEDS ASSESSMENT DATA SHOW THAT PATIENT’S EXPECTATIONS ARE CHANGING REGARDING ACCESS TO THEIR DATA AND RECORDS, AS WELL AS ACCESS TO EHEALTH SERVICES SUCH AS TELEHEALTH VISITS AND REMOTE PATIENT MONITORING. INCC KNOWS THAT TECHNOLOGY HAS A LARGE ROLE TO PLAY IN MAKING CARE ACCESSIBLE TO OUR PATIENTS AND WE ARE STRIVING TO REDUCE TECHNICAL BARRIERS TO ALLOW FOR BETTER CARE. THIS FUNDING OPPORTUNITY WILL ENABLE INCC TO INCREASE DIGITAL ENGAGEMENT SOLUTIONS FOR PATIENTS IN MULTIPLE LANGUAGES, SUPPORT THE NETWORK IN REMOVING DUPLICATIVE HIT SYSTEMS THAT CAUSE INEFFICIENCIES IN RESPONDING TO PATIENTS, AND IMPLEMENT NEW TECHNOLOGIES THAT REMOVE BARRIERS TO CARE. INCC WILL ALSO SUPPORT HEALTH CENTERS IN THEIR SOCIAL DETERMINANTS OF HEALTH WORK, PROVIDING BETTER ANALYSIS OF SOCIAL RISK FACTORS AND INSIGHTS INTO INTERVENTION OPPORTUNITIES. IMPROVING STAFF WELL BEING INDUSTRY AND NETWORK DATA BOTH SHOW THAT PROVIDERS ARE DISSATISFIED WITH THE VOLUME OF DATA ENTRY AND INEFFICIENCIES OF BASIC TASKS. EHR VENDOR CONSOLIDATION AND PRODUCT ENHANCEMENTS CONTINUE TO BE DISRUPTIVE AND REQUIRE STRATEGIC NETWORK PLANNING AND EXECUTION TO MITIGATE. INCC WILL PROVIDE MARKET EVALUATION, NEEDS AND FUNCTIONALITY ASSESSMENT, AND PROJECT MANAGEMENT ASSISTANCE FOR HEALTH CENTERS ELECTING TO CHANGE THEIR EHR OR RELATED HEALTH INFORMATION TECHNOLOGY (HIT) SOLUTIONS. INCC WILL PROVIDE SUPPORT THROUGH PLANNING, WORKFLOW REENGINEERING AND OPTIMIZATION, PATIENT ENGAGEMENT TRAINING, EVALUATION OF CLINICAL CONTENT, AND VENDOR MANAGEMENT SUPPORT DURING THESE DISRUPTIONS. INCC BEGAN PROCURING THE KLAS ARCH COLLABORATIVE PROVIDER SURVEY IN 2020 FOR MEMBER HEALTH CENTERS AND WILL CONTINUE TO DO THIS ANNUALLY. WE ANALYZE THIS DATA AND COMPARE IT TO OTHER HCCNS AND PRIVATE PRACTICE TO BETTER UNDERSTAND OUR GAPS AND BRIGHT SPOTS.

HEALTH CENTER CONTROLLED NETWORKS

HEALTH CENTER CONTROLLED NETWORKS

HEALTH CENTER CONTROLLED NETWORKS

ARRA - HEALTH INFORMATION TECHNOLOGY IMPLEMENTATION

AMERICAN RESCUE PLAN ACT FUNDING FOR HEALTH CENTER CONTROLLED NETWORKS