Northeast Iowa Area Agency On Aging Inc

STATE HEALTH INSURANCE ASSISTANCE PROGRAM NATIONAL TECHNICAL ASSISTANCE CENTER (SHIP TA CENTER)

THE SENIOR MEDICARE PATROL NATIONAL RESOURCE CENTER

THE NATIONAL CONSUMER PROTECTION TECHNICAL RESOURCE CENTER; THE CENTER OF SERVICE & INFORMATION FOR SENIOR MEDICARE PATR

STATE HEALTH INSURANCE ASSISTANCE PROGRAM NATIONAL TECHNICAL ASSISTANCE CENTER (SHIP TA CENTER)

STATE HEALTH INSURANCE ASSISTANCE PROGRAM NATIONAL TECHNICAL ASSISTANCE CENTER

SMP RESOURCE CENTER

SENIOR MEDICARE PATROL NATIONAL RESOURCE CENTER

NATIONAL CONSUMER PROTECTION TECHNICAL RESOURCE CENTER

NEI3A STATE HEALTH INSURANCE ASSISTANCE PROGRAM (SHIP) TECHNICAL ASSISTANCE CENTER - NORTHEAST IOWA AREA AGENCY ON AGING (NEI3A) PROPOSES TO CONTINUE OPERATING THE STATE HEALTH INSURANCE ASSISTANCE PROGRAM TECHNICAL ASSISTANCE (SHIP TA) CENTER, BUILDING UPON AND EXPANDING EXISTING SERVICES TO PROVIDE UNINTERRUPTED SUPPORT TO SHIPS. THE PROJECT GOAL IS TO MAXIMIZE THE EFFECTIVENESS OF THE SHIP OUTREACH AND EDUCATION BY SERVING AS A CENTRAL SOURCE OF INFORMATION, EXPERTISE, AND TA FOR SHIPS, PARTNERS, AND TEAM MEMBERS. THE PROJECT OBJECTIVES ARE TO: 1) CONSISTENTLY AND CONFIDENTIALLY PROVIDE ACCURATE, OBJECTIVE, AND COMPREHENSIVE INFORMATION AND ASSISTANCE; 2) PROMOTE AWARENESS, KNOWLEDGE, AND VISIBILITY OF THE PROGRAM; 3) PREPARE SHIPS TO RECRUIT, TRAIN, AND RETAIN A SUFFICIENT AND EFFECTIVE WORKFORCE READY TO PROVIDE HIGH-QUALITY, UNBIASED EDUCATION AND INQUIRY RESOLUTION; 4) DEVELOP AND STRENGTHEN THE SHIP NETWORK STRUCTURE AND ORGANIZATION, INCLUDING PROCESSES AND PROCEDURES, TO ENABLE EFFECTIVE AND EFFICIENT OPERATIONS; AND 5) PROMOTE ADAPTABLE AND SUSTAINABLE PROCESSES AND ACTIVITIES TO POSITION THE SHIP FOR CHANGES IN THE PROGRAMMATIC LANDSCAPE. THE EXPECTED OUTCOMES ARE: 1) SHIPS WILL REPORT INCREASED SATISFACTION WITH CENTER SERVICES; 2) UTILIZATION OF CENTER RESOURCES AND SERVICES WILL INCREASE ANNUALLY; AND 3) THE CENTER WILL INCREASE PUBLIC VISIBILITY OF SHIP THROUGH MEDIA, WEBSITE TRAFFIC, AND LOCATOR USE. THE EXPECTED PRODUCTS INCLUDE: • PUBLIC-FACING RESOURCES: SHIP WEBSITE, LOCATOR TOOL, TOLL-FREE NUMBER, AND SOCIAL MEDIA • PASSWORD-PROTECTED ONLINE COUNSELOR CERTIFICATION AND TRAINING (OCCT), MEDIGAP PLAN FINDER, RESOURCE LIBRARY, TOOLKITS, CALENDAR, NEWS, AND SHIP PROFILES • PUBLICATIONS INCLUDING NEWSLETTERS AND MONTHLY MEDICARE MINUTES IN ENGLISH AND SPANISH • WEBINARS, MANUALS, SELF-PACED TRAINING, MICROLEARNING, AND TUTORIALS ON ALL SHIP CONTENT AREAS: VRPM, STARS, PERFORMANCE MEASURES, INSURANCE, PROFESSIONAL WELL-BEING, PROGRAM MANAGEMENT • INDIVIDUAL TA AND TRAINING

NEI3A SENIOR MEDICARE PATROL (SMP) RESOURCE CENTER - NORTHEAST IOWA AREA AGENCY ON AGING (NEI3A) PROPOSES TO MAINTAIN AND ENHANCE THE SENIOR MEDICARE PATROL RESOURCE CENTER (SMPRC, OR CENTER), WHICH IT HAS OPERATED FOR TWO DECADES. THE PROJECT GOAL IS TO MAXIMIZE THE EFFECTIVENESS OF SMP MEDICARE FRAUD PREVENTION OUTREACH AND EDUCATION BY SERVING AS A CENTRAL SOURCE OF INFORMATION, EXPERTISE, AND TECHNICAL ASSISTANCE (TA). THE OBJECTIVES ARE: 1) TEAM MEMBER AND ENROLLEE EDUCATION: CONSISTENTLY AND CONFIDENTIALLY PROVIDE ACCURATE, OBJECTIVE, AND COMPREHENSIVE INFORMATION AND TA TO SUPPORT SMPS WITH PREVENTION, DETECTION, AND REPORTING OF MEDICARE FRAUD, ERRORS, AND ABUSE AND PROMOTE AWARENESS, KNOWLEDGE, AND VISIBILITY OF THE PROGRAM; 2) WORKFORCE DEVELOPMENT: SUPPORT SMPS TO RECRUIT, TRAIN, AND RETAIN A SUFFICIENT AND EFFECTIVE WORKFORCE READY TO PROVIDE HIGH-QUALITY EDUCATION AND INQUIRY RESOLUTION; 3) OPERATIONAL EXCELLENCE: DEVELOP AND STRENGTHEN THE PROGRAM STRUCTURE AND ORGANIZATION, INCLUDING PROCESSES AND PROCEDURES, TO ENABLE EFFECTIVE AND EFFICIENT OPERATIONS; AND 4) INNOVATION AND PARTNERSHIP: PROMOTE ADAPTABLE AND SUSTAINABLE PROCESSES AND ACTIVITIES TO POSITION THE SMP FOR CHANGES IN THE PROGRAMMATIC LANDSCAPE. THE EXPECTED OUTCOMES ARE: 1) SMPS WILL REPORT INCREASED SATISFACTION WITH CENTER SERVICES; 2) INCREASED UTILIZATION OF CENTER RESOURCES AND SERVICES; AND 3) INCREASED PUBLIC AWARENESS OF SMPS AND MEDICARE FRAUD THROUGH MEDIA, WEBSITE TRAFFIC, AND LOCATOR USE. EXPECTED PRODUCTS INCLUDE PUBLIC-FACING RESOURCES – SMP WEBSITE, MOBILE APP, LOCATOR, TOLL-FREE NUMBER, SOCIAL MEDIA, AND MEDICARE FRAUD PREVENTION WEEK; A PASSWORD-PROTECTED ONLINE RESOURCE LIBRARY AND CALENDAR; PUBLICATIONS INCLUDING NEWSLETTERS AND MONTHLY MEDICARE MINUTES; WEBINARS, MANUALS, SELF-PACED TRAINING, AND TUTORIALS ON SMP CONTENT: VRPM, SIRS, PERFORMANCE MEASURES, MEDICARE FRAUD TRENDS, PROFESSIONAL WELL-BEING, AND PROGRAM MANAGEMENT; AND INDIVIDUAL TA AND TRAINING.

IOWA SENIOR MEDICARE PATROL EMPOWERING SENIORS TO PREVENT HEALTH CARE FRAUD

IOWA SMP EMPOWERING SENIORS TO PREVENT HEALTHCARE FRAUD

IOWA SENIOR MEDICARE PATROL EMPOWERING SENIORS TO PREVENT HEALTH CARE FRAUD

IOWA SENIOR MEDICARE PATROL EMPOWERING SENIORS TO PREVENT HEALTH CARE FRAUD

IOWA SENIOR MEDICARE PATROL CAPACITY BUILDING

IOWA SENIOR MEDICARE PATROL EXPANSION

IOWA SENIOR MEDICARE PATROL CAPACITY BUILDING GRANT